AUM Escorp LLC – Refund Policy
At AUM Escorp LLC, we are committed to delivering high-quality IT solutions and cybersecurity services that meet our clients' expectations and business needs. We strive to ensure satisfaction with every engagement. However, we understand there may be rare instances where a refund is requested.
Eligibility for Refunds
Refunds may be considered under the following conditions:
The service was not delivered as agreed upon in the project scope or service-level agreement (SLA).
A written request for a refund is submitted within 7 days of service delivery or the issue arising.
The client has cooperated fully in troubleshooting and remediation efforts.
Non-Refundable Services
Refunds will not be issued in the following cases:
If services were rendered in full and approved by the client.
For time and material-based work where hours have been logged and verified.
For any third-party software, licenses, or tools purchased on the client’s behalf.
If the request arises due to change of mind or a shift in business direction after project commencement.
Partial Refunds
In certain cases, partial refunds may be granted depending on the percentage of work completed and the reason for dissatisfaction. These are reviewed on a case-by-case basis.
How to Request a Refund
To initiate a refund request, please contact us at [support@aumescorp.com] with the subject line: Refund Request – [Project Name]. Include details such as:
The nature of your concern
Service or project details
Any relevant documentation or communication
Resolution Timeline
All refund requests are reviewed within 10 business days of receipt. If approved, the refund will be processed within 5–7 business days via the original method of payment.